FAQ
Product
Do you sell the cups in your images?
No, we do not currently sell any of the cups used in our styled product images.
Can I personalize an item with my name?
Yes! Each product can be personalized at an additional cost. On each product page is a text box that allows you to enter your text. Up to 10 characters can be embossed.
Can I get my logo embossed on a product?
Yes, please contact us directly for this option.
Shipping
What Are Your Shipping Costs?
Shipping Rates to the GCC
UAE: 96 AED (Free shipping to UAE on orders over 3000 AED)
Kuwait: 8 KD
Saudi Arabia: 98 SAR
Bahrain: 21.3 BHR
Qatar : 95.15 QAR
Oman : 10 OMR
Shipping to Europe: 90 EUR
Please note: All items are shipped from the United Arab Emirates (UAE) with Emirates Post
You will receive a tracking number once your order has been shipped.
Do You Ship Internationally?
Yes, we ship to Europe including the UK and the GCC
How long will it take to receive my order?
All items are made to order which takes up to 7 full working days.
Shipping takes approximately 7 working days.
Who Do you Ship With?
We use Emirates Post
Will I get a tracking Number?
Yes, you will receive a tracking number to track your order once it has been shipped.
You can track your order on Emirates Post.
What rates and taxes do I pay?
Orders outside of the UAE are subject to import duties and taxes.
We cannot control and are not responsible for any duties/taxes applied to your order.
Please note that you will be responsible for paying additional charges for customs. Customs policies vary from country to country; therefore, we recommend to contact your local customs office for further information. By law, we must declare prices for all items being shipped.
What if my order is damaged when delivered?
Please contact us immediately on whatsapp or via email: info@shopthegoodguy.com
Please provide photos and your order number.
Warranty & Returns
Can I return my order?
All items are made to order and cannot be returned.
Are your coffee machines under warranty?
All coffee machines come with their manufacturers warranty terms.
Do your products come with a warranty?
Our limited warranty covers against defects in material or workmanship one year from the date of purchase.
This does not cover wear-and tear from daily use.
Ordering And Payment
What Payment Methods do you accept?
The following are acceptable forms of payment:
- K-net (Kuwait Debit)
- Benefit Pay (Bahrain Debit)
- Visa
- Mastercard
- American Express
All credit cards must be 3D authenticated.
What currency are orders processed?
Our store is based on Kuwait Dinars. You can shop using our exchange converter which provides the most recent exchange rates.
Your Final payment will be made in Kuwait Dinars
Can I Cancel an order?
If you want to cancel an order you must do so immediately on whatsapp or via email: info@shopthegoodguy.com
If we have started on production of your order we may not be able to cancel your order.
Is it safe to use my credit/debit card on your website?
Yes, our payment provider: MyFatoorah is the most trusted payment gateways in the GCC. No payment information is stored on our servers.
How do I check the status of my order?
Once you have placed your order, a confirmation email will be sent to you via email or Whatsapp.
The next email you will receive is once your order has been shipped (up to 7 working days after your order has been placed)
To check the current status of your order or order history, log into your Customer Account
My discount code isn't working
Only one discount code may be used at a time.
Discount codes do not apply on bundles as these are already marked down.
Discount codes are not applicable during sales.
Please ensure you are using the email address that your discount code has been sent to.